Prepare Your Computer |
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Diagnostic Tool Find out about your System with this Web Tool 1. Make sure the Java Runtime Environment is installed You will need to have the Sun Microsystems Java Runtime Environment (JRE) installed in order for certain areas of Vista and CE to function properly. Please visit the Sun website to download the latest version. Note: Some versions of Windows 7 do not include the Java run time Environment. If, while troubleshooting, you are having difficulty removing older versions of the JRE please visit Sun's support site. For complete list of compatible browsers: 2. Make sure that Javascript is enabled in the browser Javascript is enabled by default on all supported browsers. However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled.
3. Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Vista/CE please check your browser settings to make sure you allow third party cookies.
4. Pop-up blockers
While using
Vista/CE, if you are unable to view discussion postings,
quiz windows, and download links, then you may need to
disable pop-up blocking for your Vista/CE website.
Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer. |
