Finding the mail, Pt. 2:
Problems continue

Kristin Adams
Staff Writer

   Some students are having difficulties logging onto their e-mail accounts at home and other places off-campus. While approximately 90 percent of students are logging on with no problem, it is a hassle for those who arenít so fortunate.

   Students with old software on their home computers can see the pop-up asking them to type in their user domain and password. But once they enter their information, the system replies, "Access Denied."

   Bobby Hoyle, director of Information Technology, said it is not a server problem, but a problem within each studentís individual P.C. Most commonly, a student experiencing problems with their e-mail at home has Windows 98. Windows 98 is an older program that has trouble reading the new technology of the Outlook e-mail system. No other college in the United States has better software than what UAM students are using, he said, calling the latest software "a great, long-lasting system."

   Hoyle said the campus could not manually do anything to fix the problem of older computer's incompatibility with the new system. Even if this problem is occurring on campus, say in a dorm room, the school cannot be held liable for a studentís personal property in case something was to happen.

   "What students should do is call a reputable technician to come look at the studentís P.C.," Hoyle said. If that technician needed the IT departmentís help, then they could offer their services, he said.

   This clearly upset some students who still have Windows 98 on their computer.

   "I think this is lame because we're paying to live here and now they are changing the e-mail system to where students can't even log on to their e-mail unless they have a certain P.C.," sophomore Kristi Cano of Camden said.
"We have to pay to have someone update it just so that we can check our mail that that the campus sends us."

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Revised 20040917 — http://www.uamont.edu/Organizations/TheVoice/2_2/e-mail.htm