Finding the mail:
New system changes student accounts

Kristin Adams
Staff Writer

   If you think you are alone in the confusion of the new e-mail system, you are mistaken. Nobody understands your confusion more than Bobby Hoyle, director of Information Technology on the UAM campus. Hoyle has a few important bits of information that should help you understand this system a little better.

   Both faculty and students are adjusting to a new and improved e-mail system. Although there have been a few slight encounters with disorder, Hoyle has high expectations that this system will prove to be successful and worth the hassle.

   “The response has been favorable, especially among the faculty,” Hoyle explained. “Now for the first time we are going to have a unified system for communication.”

   The new e-mail system resides on a new Student Server that gives each student 50 megabytes of e-mail storage with a calendar, tasks lists, contacts and notes. The calendaring feature allows students to share important dates and events via e-mail. A warning message will be sent as the storage approaches its limit. A Sept. 1 e-mail from Anissa Jo Jacks, IT database administrator, warned students that old e-mail accounts on the Cotton Server will not be accessible after Oct. 1.

   If students are not quite sure how to go about setting up their e-mail account, two tutorials on the Web site will help. One tutorial provides students information on how to use the Outlook program, as well as how to obtain their e-mail address and log-in ID for the new system. Another tutorial explains how to log on to the new e-mail system.

   Once an e-mail account has been obtained, students are encouraged to change passwords; however, once a student has changed his or her e-mail password the Informational Technology department will not be able to read the password. If a problem were to occur, the only option for the department would be to change the password and forward it to a default password.

   Hoyle said the if the old Cotton Server crashed, not only would it cause chaos, but repairs would range between $30,000 to $40,000. He said the faculty thought it best to be proactive and prevent a possible crash in the middle of the semester.

   Not all students opened e-mail accounts on the old system, while other students waited until the middle of the semester to open their accounts. This prevented instructors from knowing which students had e-mail accounts and what those accounts were.

   Now a tutorial explains to faculty how to create distribution lists for their individual classes so that they can contact all of their students at once. Starting this semester, the faculty was given directions on how to find the student’s e-mail address for their class.

   Freshman Katie Teutsch of Magnolia had difficulties changing her password and using other tasks such as setting up her contact list.

   "The most confusing thing was trying to figure out my account address, but once I figured it out the other stuff followed slowly," she said. "It just takes a little bit of playing around with it to understand it all. Once you understand one thing, the other stuff just seems to follow."

   Students can access their e-mail through the Internet from the UAM homepage link "Student Web-based Email-NEW ACCOUNTS" or by going to; student tutorials can be found at

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